Find answers to some of the most common questions about shopping at The Collective Edit.

1. Do I need an account to place an order?

No — you can check out as a guest. However, creating an account allows you to save your details, view order history, save items to your Wishlist, and enjoy a personalized shopping experience.

2. What payment methods do you accept?

We accept all major credit/debit cards and other secure payment options provided at checkout. Your payment details are always processed securely.

3. How can I track my order?

Once your order is shipped, you’ll receive a confirmation mail with tracking details. You can also log into your account to view order status anytime.

4. Do you ship internationally?

At this stage, we ship within the United States. We plan to expand our shipping options in the future — updates will be posted in our Shipping Policy.

5. How long will delivery take?

Most orders are processed within 2–3 business days. Delivery times vary depending on your location. More details are available in our Shipping Policy.

6. What is your return policy?

We accept returns within 30 days of delivery, provided the items are unused, in original packaging, and in the same condition as received. Please see our Refund & Returns Policy for details.

7. Can I cancel or change my order?

Orders can be cancelled or changed within 24 hours of purchase. After that, the order may already be processing and cannot be modified.

8. Do you offer exchanges?

Yes — we only replace items if they are defective or damaged. Please contact support@thecollectiveedit.com to arrange an exchange.

9. How can I contact customer support?

You can reach us anytime at support@thecollectiveedit.com. Our team aims to reply within 24–48 hours (Mon–Fri).

10. How can I stay updated on new arrivals and seasonal edits?

Simply join our newsletter via the signup form at the bottom of our site. You’ll get updates on new arrivals, curated edits, and exclusive offers.