At The Collective Edit, we want you to love your curated finds. If something isn’t quite right, we’re here to help. This Refund & Returns Policy explains how returns and refunds are handled for purchases made through thecollectiveedit.com.

1. Eligibility for Returns

  • Items must be returned within 30 days of delivery.

  • Products must be unused, in their original packaging, and in the same condition you received them.

  • Certain items such as final sale products, gift cards, and personalized/customized items are not eligible for return.

2. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 7–10 business days.

  • Shipping costs are non-refundable, unless the return is due to a defective or incorrect item.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@thecollectiveedit.com before sending it back.

4. Return Shipping

  • Customers are responsible for paying their own shipping costs for returning items, unless the return is due to our error.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

5. Order Cancellations

Orders can be cancelled within 24 hours of purchase. After that, the order may already be in processing and cannot be cancelled.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us at support@thecollectiveedit.com within 7 days of delivery with photos of the item, and we’ll arrange a replacement or refund.

7. How to Start a Return

To initiate a return, please contact us at:

Mail: support@thecollectiveedit.com
Please include your order number and reason for return.